Returns, Refunds & Cancellation

Order Cancellations

You can cancel an order at no cost any time before it has been dispatched by the vendor. To cancel, go to Account > Orders and select the order, or contact us with your order number. Once an order has been dispatched, it can no longer be cancelled and instead follows the return process below.

Returns Eligibility

Most products can be returned within 7 days of delivery if the item is damaged, defective, or materially different from what was ordered (wrong item, wrong specification). To be eligible, items must be unused, in their original packaging, and reported to us within that window.

Non-Returnable Items

Some items cannot be returned once dispatched or delivered, including: products made or customised to your specification (engraving, custom sizing, branded items); bulk or made-to-order items sourced specifically for your order; and hygiene-sensitive items such as linen, napkins, or uniforms once the packaging has been opened. Any such exclusions are also stated on the individual product listing.

How to Request a Return

Contact us with your order number, the item(s) concerned, and photos showing the issue (for damaged or incorrect items). We will confirm eligibility, arrange a reverse pickup where available, and keep you updated through to resolution.

Refunds

Once a returned item is received and inspected (or, for orders paid online, once a cancellation is confirmed before dispatch), the refund is issued to the original payment method. Bank transfer / UPI payments are refunded to the same account or UPI ID the payment was made from. Please allow up to 7–10 business days for the refund to reflect, depending on your bank.

Cash on Delivery Orders

For Cash on Delivery orders cancelled before dispatch, no payment has been taken, so there is nothing to refund. For COD orders returned after delivery under an approved return, the refund is processed by bank transfer to an account you provide.

Order-Level and Partial Issues

If your order shipped from more than one vendor and only part of it has an issue, the return and refund are handled for that item only — the rest of your order is unaffected.

Contact for Returns

Start a return or cancellation by visiting Account > Orders, or contact us using the details on our Contact page.